Frequently Asked Questions

Q. How do I edit or delete my practice signup?

 

A. If you signed up with an account (using an email and password), log in and click the Invited To tab on your account Sign Ups page. Click the pencil icon to the right of the sign up to edit any details. If you want to delete yourself from a sign up slot, click the X under your name, and confirm on the next screen that you want to remove yourself. If you need to sign up for a different date/time, you can go back to the sign up and select a new one.

 

If you signed up without an account, you can go back to the sign up by following the link that was provided in your original invite or you can go back to the confirmation email that was sent to you after you signed up. When you view the sign up, you'll see a link at the top that states, Already signed up? You can change your sign up. Click that link to follow the steps to edit your sign up slot.

 

Q. How do I change/view/cancel my volunteer signup?

A. All volunteer signups will be done through SignUp Genius this season. Please edit signups the same as you would for practice. Please do not cancel the day of the meet (or the night before) without notifying our volunteer coordinator (see contact info below) so we can arrange a sub.

 

 

Q. How do I change my account information (email, phone number, etc.)?

 

A. Log in to the parent portal. On the home page (VIEW PROGRAMS), click on the program in which your child is entered (ie "6 & Under Boys" or "9-10 Girls"). This will display all the information you entered when registering your child. Most fields can be edited here. If the field you wish to change cannot be edited, please contact coolsharks@gardenhillspool.com and we can change it for you. If you have more than one child, please be sure to make any changes for each child.

 

 

Q. What should I do if I am going to be late to (or need to leave early from) a meet? 

 

A. Because the meets are so short this year, and logistics are more complicated than usual, we will not be able to accommodate swimmers who need to arrive late or leave early.  Please commit to being at the meet the entire time.

 

Q. What should I do if I am going to miss a meet at the last minute? 

 

A. Please let us know ASAP if your swimmer is going to unexpectedly miss a meet after being entered. This will allow us to shuffle swimmers to fill empty lanes and keep the meets running efficiently, which will be very important this season.  Even if communicated later, at least we can arrange a substitute swimmer for any relays so that three other swimmers aren't disappointed. No-showing a meet can be very unfair to your teammates!

Q. Where do I go to check in for a meet?

 

A. Swimmers will be checked in by a coach at the pool entrance this season (similar to practice check-in).

Q. Will practice be cancelled if it's raining? How will I know if practice is cancelled?

A. We will still swim in the rain! Unless there is thunder or lightning or heavy rain at the pool, practices will go on as usual. If practice is canceled, you will receive an email. Click here to see our full weather policy.

 

 

Q. Why am I not receiving text messages?

 

A. The Active text messaging system is cumbersome and unreliable.  We will use text for weather updates during meets when we can, but usually email will be used for urgent communications, so be sure to check your email during any weather situations.

 

Q. Who do I contact?

 

A. For questions regarding volunteering, please contact Kirsten Neufeld, our Volunteer Coordinator, at swimvolunteer@gardenhillspool.com. For urgent day-of-meet volunteer issues, you may text her at 404-406-7222 (please use email at all other times).

 

To discuss your child's swimming, please contact Coach MJ at headcoach@gardenhillspool.com

 

For general questions about the program, meets, registration, figuring something out on the parent portal, etc., please contact Sharon Bray (Team Manager) at coolsharks@gardenhillspool.com. If you are unsure, send to this email and we will make sure it gets to the right person. For urgent day-of-meet issues you may text us at 404-290-5128 (Sharon) - please do not use text for general questions or non-urgent matters (we will not respond).