Frequently Asked Questions
Q. How do I change/view/cancel my volunteer signup?
A. Log in to the parent portal. At the very top click on SCHEDULE. This will show every volunteer job for which you are signed up. There is a box you can click to remove yourself from the job. To switch, simply remove yourself from the job you no longer want and then sign up the regular way for an available job.
Q. How do I change my account information (email, phone number, etc.)?
A. Log in to the parent portal. On the home page (VIEW PROGRAMS), click on the program in which your child is entered (ie "6 & Under Boys" or "9-10 Girls"). This will display all the information you entered when registering your child. Most fields can be edited here. If the field you wish to change cannot be edited, please contact firstname.lastname@example.org and we can change it for you. If you have more than one child, please be sure to make any changes for each child.
Q. What should I do if I am going to be late to (or need to leave early from) a meet?
A. Send an email to Coach MJ at email@example.com with the name of the meet in caps as the subject (ie RIVERSIDE MEET). Please do this as soon as you possibly can and try to avoid waiting until the day of the meet. If communicated early enough, the coaches can adjust your swimmer's entries so he/she won't miss their events. Even if communicated later, at least we can arrange a substitute swimmer so our team won't lose points at the meet.
Q. Where do I go to check in for a meet?
A. Swimmers should go directly to their bullpens where a bullpen parent will check them in. This is important - if a swimmer does not check in, they could lose their relay spot. If a parent is volunteering they should check in at the volunteer table. This is also important - if you do not check in at the meet, you won't receive your volunteer points for that job.
Q. Will practice be cancelled if it's raining? How will I know if practice is cancelled?
A. We will still swim in the rain! Unless there is thunder or lightning or heavy rain at the pool, practices will go on as usual. If practice is canceled, you will receive a text and/or email. Click here to see our full weather policy.
Q. Why am I not receiving text messages?
A. There is an issue with the Active text messaging system, and not all families are receiving our texts. Active is aware of the problem and their developers are working on a solution. In the meantime, we will try to use email in addition to texts for urgent communications, so be sure to check your email during any weather situations.
Q. How do I pay meet fees for the ASA Championship Meet?
A. Meet fees are included in your registration this year! There is no additional fee to compete in the championship meet.
Q. Who do I contact?
A. For questions regarding volunteering, please contact Kirsten Neufeld, our Volunteer Coordinator, at firstname.lastname@example.org. For urgent day-of-meet volunteer issues, you may text her at 404-406-7222 (please use email at all other times).
To discuss your child's swimming, please contact Coach MJ at email@example.com
For general questions about the program, meets, registration, figuring something out on the parent portal, etc., please contact Sharon Bray and Kim Westfall (Team Reps) at firstname.lastname@example.org. If you are unsure, send to us and we will make sure it gets to the right person. For urgent day-of-meet issues you may text us at 404-290-5128 (Sharon) or 314-497-6565 (Kim) - please do not use text for general questions or non-urgent matters (we will not respond).